WORK EXPERIENCE

• Now

• Q LINK

    www.qlink.co.za
    Financial Services
    South Africa, Private Company
    Medium Sized (50-249 employees)
  

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  Acting Project Manager 

    July 2025 - Present
     Click to Expand 
  Successfully delivered four projects on time and within scope, acting as Project Manager across the full delivery lifecycle. Two of these projects were strategic implementations for major South African banks, introducing DebiCheck and Registered Mandate solutions into production — key industry milestones aligned with SARB regulatory initiatives.

  • Managed internal delivery team, project scope, schedule, and budget.
  • Led client and regulatory engagement, ensuring compliance and delivery alignment.
  • Oversaw contracting, invoicing, and risk mitigation throughout execution.
  • Directed industry quality assurance and supported automated testing initiatives.

    Achievements:

  • Achieved 100% on-time delivery and seamless industry launch for all projects.

    Methodology: #Agile, #ContinuousImprovement, #Scrumban, #SDLC

    Tools: #MsOffice, #MsProject, #Confluence, #ChangeControl, #ChangeManagement, #Jira, #ProductRoadmap

    Others: #Tactics, #Collections, #DebiCheck, #Banking, #Integration, #SLA, #Consulting, #SaaS, #RegulatoryCompliance, #SARB, #PASA

  Senior CX Process Engineer 

    January 2023 - June 2025
     Click to Expand 
  Discover, evaluate, and guide the development of tactical solutions aligned with corporate and business strategies, including:

  • Collaborate with external and internal stakeholders to scope project deliverables.
  • Assist the product owner and scrum master with the project schedule and MVP.
  • Specify acceptance criteria to guide the quality of deliverables.
  • Assist with change control and change management.

    Achievements:

  • Led the successful scoping of a Bank´s AC Capability, playing a critical role in achieving the milestone of 1 million customers.
  • Optimised knowledge management processes by integrating Generative AI LLM models into the team´s workflow.

    Technology: #GenerativeAI, #LLM

    Methodology: #Agile, #Scrum, #MVP, #SDLC

    Tools: #MsOffice, #Jira, #Confluence, #AtlassianIntelligence, #Slack, #ChangeControl, #ChangeManagement, #ProductRoadmap

    Others: #Tactics, #Consulting, #AuditResponse, #PASA, #CentralBank, #DebiCheck, #Collections, #Banking, #Integration

  Senior Project Manager 

    January 2018 - March 2023
     Click to Expand 
  Led information system implementation and innovation projects, driving business growth and expansion, including:

  • Planned the project engagement, ensuring all stakeholders are aligned on how teams will deliver what and when.
  • Orchestrated the teams´ project responsibilities, reporting structures, and communication channels.
  • Ensured that deliverables are fit for purpose, establishing a testing capability.
  • Managed uncertainty by eliciting risks from teams and ensuring continual evaluation.
  • Implemented procedures and related artefacts to best control change.
  • Supervised progress in incremental stages.

    Achievements:

  • Spearheaded a project within South Africa´s most extensive services program, contributing to the organisation´s growth and success.
  • Instrumental in initiating a testing division within the organisation, ensuring the delivery of quality solutions and customer satisfaction.

    Methodology: #Prince2, #Spiral, #Agile, #Scrumban, #SDLC

    Tools: #MsOffice, #MsProject, #ChangeControl, #ChangeManagement, #PID, #Jira, #ProductRoadmap

    Others: #Tactics, #Collections, #DebiCheck, #Payroll, #Banking, #Integration, #DRP, #SLA, #AuditResponse, #Consulting, #SaaS

    Promotion

  Acting Project Manager

    October 2016 - December 2017
    Career Change Request

  Senior Analyst Developer 

    January 2014 - September 2016
     Click to Expand 
  Analysed, designed, developed, and unit-tested C++ back-end services and PHP user interfaces, including:

  • Collaborated with the business and users to scope deliverables.
  • Managed the implementation and reporting to divisional heads.

    Achievements:

  • Extended change control so that the SDLC is initiated by Users and the Business instead of being a technical tool only.

    Methodology: #Agile, #Scrumban, #SDLC

    Tools: #MsOffice, #Jira, #MantisBT

    Others: #Tactics, #Collections, #Payroll, #Banking, #Integration, #Consulting, #SaaS

• 2014

• ISTec

    IT Development/Services
    South Africa, Close Corporation
    Micro Sized (1-9 employees)
  

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  General Manager and Consultant 

    May 2013 - December 2013
     Click to Expand 

  Founded and managed ISTec, overseeing general business activities and providing IT consultation and development services to clients.

    Achievements:

  • Implemented an extreme development methodology to minimise expenditure, yet with an acceptable quality output.

    Methodology: #SDLC, #ExtremeDevelopment

    Tools: #MsOffice, #MantisBT, #ProductRoadmap

    Others: #Strategy, #Tactics, #Telecommunications, #Integration, #Consulting, #SaaS

    Recommendations

  • Andrew Pott, Executive Director (customer)
  • Pieter van Staden, Executive Director (customer)
• 2013

• SSP

    www.ssp-worldwide.com
    IT Development/Services - Insurance
    International, UK Private Company
    Large Sized (500+ employees)
  

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  Senior Technical Engineer 

    January 2010 - April 2013
     Click to Expand 
  Managed the IT infrastructure for both SSP and client-hosted enterprise systems, including:

  • Planned and executed small project deliverables and timelines.
  • Budgeted and negotiated contracts with vendors.
  • Managed human resources.

    Achievements:

  • Planned and executed the decommissioning of Insurers´ hosts and successfully transferred PASs to new infrastructure.

    Methodology: #Waterfall, #SDLC

    Tools: #MsOffice

    Others: #SLA, #DRP, #Insurance, #AuditResponse, #SaaS

    Promotion

  Senior Analyst Developer 

    October 2007 - December 2009
     Click to Expand 
  Analysed, designed, developed, and unit-tested enterprise applications, including:

  • Collaborated with the customer to scope and schedule the integration work to be delivered.
  • Contributed to sprint planning and retrospectives to show incremental progress to management.

    Achievements:

  • Implemented a mainframe integration layer within tight deadlines, delivering Australia´s top financial project that year.

    Methodology: #Agile, #Scrum

    Tools: #MsOffice

    Others: #Insurance, #Integration, #Consulting, #SaaS

    Recommendations

  • Rhys Collins, Head of Operations, SA
  • Ian Frew, CIO (customer)
  • David Wills, Account Manager (AUS)
  • Russell Brett, Enterprise Architect (customer)
• 2007

• Computer Science Corporation

    www.dxc.com
    IT Development/Services
    International, USA Private Company
    Large Sized (50 000+ employees)
  

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  Architect / IT Consultant 

    November 2002 - September 2007
     Click to Expand 

  Consulted with clients and internal teams to understand information system needs, propose solutions, and contribute to bidding processes for large-scale projects.

    Tools: #MsOffice

    Others: #Insurance, #Banking, #Consulting

    Promotion

  Senior Analyst Developer 

    October 2001 - October 2002
     Click to Expand 

  Analysed, designed, developed, and unit-tested an employee benefits system using GraphTalk AIA and the Oracle DB.

    Methodology: #Waterfall

    Tools: #MsOffice

    Others: #Insurance

    Recommendations

  • Stirton Mooi, Development Manager

• LEAF Data Industries

    IT Development/Services - Telecommunications
    South Africa, Private Company
    Small Sized (10-49 employees)
  

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  Senior Analyst Programmer 

    April 2001 - September 2001
     Click to Expand 
  Was a member of the Research and Development Team developing innovative solutions, including:

  • Facilitated operational deployment.

    Achievements:

  • Successfully developed products within scope and time.

    Methodology: #ExtremeDevelopment

    Tools: #MsOffice

    Others: #Telecommunications

    Recommendations

  • Conrad Leigh, IT Director
• 2001

• IntelX Solutions

    IT Outsourcing
    South Africa, Private Company
    Micro Sized (1-9 employees)
  

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  Junior Analyst Developer 

    May 1999 - March 2001
     Click to Expand 

  Was outsourced to CSC, a member of a 30-specialist project team responsible for developing an employee benefits system using GraphTalk AIA and Oracle DB.

    Methodology: #Waterfall

    Tools: #MsOffice

    Others: #Insurance

    Recommendations

  • Richard Kok, Managing Director
  • Stirton Mooi, Development Manager
• 1999

• LouPrins

    Agriculture - Citrus
    South Africa, Close Corporation
    Small Sized (10-49 employees)
  

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  Operations Manager 

    January 1998 - December 1998
     Click to Expand 

  Managed operations at a citrus farm, overseeing staff, payroll, procurement, facilities management, and day-to-day operations.

    Tools: #MsOffice

    Recommendations

  • Petra Prinsloo, Non-Executive Director
• 1998