WORK EXPERIENCE

• Now

• Q LINK

    www.qlink.co.za
    Financial Services
    South Africa, Private Company
    Medium Sized (50-249 employees)
  

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  Acting Project Manager 

    July 2025 - Present
     Click to Expand 
  Successfully delivered four projects on time and within scope, acting as both Project Manager and Business Analyst. Two projects were strategic banking implementations for DebiCheck and Registered Mandates, enabling regulatory compliance and streamlined electronic mandate management.

  • Defined and refined business and functional requirements with banking clients.
  • Bridged business–technical communication, ensuring accurate implementation.
  • Managed scope, risks, and stakeholder expectations across delivery cycles.
  • Coordinated quality assurance and testing of end-to-end mandate workflows.

    Achievements:

  • Delivered all projects on time, achieving full regulatory and client acceptance.

    Methodology: #Agile, #ContinuousImprovement, #Scrumban, #SDLC

    Tools: #MsOffice, #Confluence, #Jira, #ProductRoadmap

    Others: #Tactics, #Collections, #DebiCheck, #RegisteredMandates, #Banking, #Integration, #SLA, #Consulting, #RFP, #SaaS, #RegulatoryCompliance, #SARB, #PASA

  Senior CX Process Engineer 

    January 2023 - June 2025
     Click to Expand 
  Discover, evaluate, and guide the development of tactical solutions aligned with corporate and business strategies, including:

  • Elicit requirements from external and internal stakeholders.
  • Design and document both business and systems processes.
  • Analyse operations and systems to identify and propose improvements.
  • Collaborate with teams to guide quality requirements.

    Achievements:

  • Spearheaded the process engineering of a Bank´s AC Capability, pivotal in achieving the milestone of 1 million customers.
  • Optimised knowledge management processes by integrating Generative AI LLM models into the team´s workflow.

    Technology: #BPMN2, #PostgreSQL, #REST, #GenerativeAI, #LLM

    Methodology: #Agile, #Scrum, #SDLC, #DDD, #EventDrivenDevelopment

    Tools: #MsOffice, #Lucidchart, #Jira, #Confluence, #AtlassianIntelligence, #Slack, #PESTLE, #ProductRoadmap

    Others: #Tactics, #Consulting, #AuditResponse, #PASA, #CentralBank, #DebiCheck, #Collections, #Banking, #Integration

  Senior Project Manager 

    January 2018 - March 2023
     Click to Expand 
  Led information system implementation and innovation projects, driving business growth and expansion, including:

  • Collaborated with executives, corporate divisional leads, project managers, vendors, and cross-functional specialists to scope project deliverables.
  • Designed and documented business process flows with the product owner.
  • Effectively facilitated deliberation on business requirements and processes, aligning stakeholders.

    Achievements:

  • Collaboratively consolidated processes and systems into one efficient enterprise system for the largest insurer in South Africa.

    Technology: #UML2, #BPMN2, #OpenAPI

    Methodology: #Agile, #Scrumban, #SDLC

    Tools: #MsOffice, #Jira, #SWOT, #ProductRoadmap

    Others: #Tactics, #DataAnalytics, #Collections, #DebiCheck, #Payroll, #Banking, #Integration, #DRP, #SLA, #AuditResponse, #Consulting, #RFP, #SaaS

    Promotion

  Acting Project Manager

    October 2016 - December 2017
    Career Change Request

  Senior Analyst Developer 

    January 2014 - September 2016
     Click to Expand 
  Analysed, designed, developed, and unit-tested C++ back-end services and PHP user interfaces, including:

  • Collaborated with the business and users to elicit requirements.

    Achievements:

  • Managed the extension of change control to users and the business, enhancing operational efficiency.
  • Evaluated current business procedures to onboard and integrate clients, reducing operational effort by 75%.

    Technology: #ORACLE, #UML2

    Methodology: #Agile, #Scrumban, #SDLC, #OOD

    Tools: #MsOffice, #MsVisio, #Jira, #MantisBT

    Others: #Tactics, #Collections, #Payroll, #Banking, #Integration, #Consulting, #GUI, #SaaS

• 2014

• ISTec

    IT Development/Services
    South Africa, Close Corporation
    Micro Sized (1-9 employees)
  

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  General Manager and Consultant 

    May 2013 - December 2013
     Click to Expand 
  Founded and managed ISTec, overseeing general business activities and providing IT consultation and development services to clients, including:

  • Identification and evaluation of risk.
  • External and internal environment analysis.
  • Data synthesis and analysis.

    Achievements:

  • Gathered, synthesised, and evaluated billions of records, saving businesses millions on their telecommunication bills.

    Technology: #MySQL, #PostgreSQL, #UML2

    Methodology: #SDLC, #OOD

    Tools: #MsOffice, #OpenOffice, #MantisBT, #SWOT, #PESTLE, #VRIO, #BalancedScoreCard, #ProductRoadmap

    Others: #Strategy, #Tactics, #Telecommunications, #DataAnalytics, #Integration, #Consulting, #GUI, #SaaS

    Recommendations

  • Andrew Pott, Executive Director (customer)
  • Pieter van Staden, Executive Director (customer)
• 2013

• SSP

    www.ssp-worldwide.com
    IT Development/Services - Insurance
    International, UK Private Company
    Large Sized (500+ employees)
  

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  Senior Technical Engineer 

    January 2010 - April 2013
     Click to Expand 
  Managed the IT infrastructure for both SSP and client-hosted enterprise systems, including:

  • Scoped small project deliverables, budget, and timelines.
  • Collaborated with vendors, including SLA compliance and change control.
  • Planned and implemented business contingency in collaboration with IBM.
  • Contributed to business proposition responses.

    Achievements:

  • Scoped and planned the decommissioning of Insurers´ hosts and successfully transferred PASs to new infrastructure.

    Technology: #MicrosoftSQL

    Methodology: #Waterfall, #SDLC

    Tools: #MsOffice, #MsVisio, #BalancedScoreCard

    Others: #BusinessContinuity, #SLA, #DRP, #Insurance, #AuditResponse, #AssetManagement, #SaaS

    Promotion

  Senior Analyst Developer 

    October 2007 - December 2009
     Click to Expand 
  Analysed, designed, developed, and unit-tested enterprise applications, including:

  • Collaborated with the business to scope mainframe integration requirements.
  • Collaborated with cross-functional specialists to plan sprints.
  • Trained DevOps resources to maintain project deliverables.

    Achievements:

  • Scoped, implemented, and trained DevOps regarding the mainframe integration capability, delivering Australia´s top financial project that year.

    Technology: #WebServices

    Methodology: #Agile, #Scrum, #OOD

    Tools: #MsOffice

    Others: #Insurance, #Integration, #CUI, #GUI, #Consulting, #SaaS

    Recommendations

  • Rhys Collins, Head of Operations, SA
  • Ian Frew, CIO (customer)
  • David Wills, Account Manager (AUS)
  • Russell Brett, Enterprise Architect (customer)
• 2007

• Computer Science Corporation

    www.dxc.com
    IT Development/Services
    International, USA Private Company
    Large Sized (50 000+ employees)
  

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  Architect / IT Consultant 

    November 2002 - September 2007
     Click to Expand 

  Consulted with clients and internal teams to understand information system needs, propose solutions, and contribute to bidding processes for large-scale projects.

    Technology: #MicrosoftSQL, #WebServices

    Tools: #MsOffice, #MsVisio

    Others: #Insurance, #Banking, #RFI, #RFP, #Consulting

    Promotion

  Senior Analyst Developer 

    October 2001 - October 2002
     Click to Expand 

  Analysed, designed, developed, and unit-tested an employee benefits system using GraphTalk AIA and the Oracle DB.

    Technology: #ORACLE

    Methodology: #Waterfall, #OOD

    Tools: #MsOffice

    Others: #Insurance

    Recommendations

  • Stirton Mooi, Development Manager

• LEAF Data Industries

    IT Development/Services - Telecommunications
    South Africa, Private Company
    Small Sized (10-49 employees)
  

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  Senior Analyst Programmer 

    April 2001 - September 2001
     Click to Expand 
  Was a member of the Research and Development Team developing innovative solutions, including:

  • Facilitated operational deployment.

    Achievements:

  • Successfully developed products that satisfy the users´ requirements.

    Technology: #MicrosoftSQL

    Methodology: #OOD

    Tools: #MsOffice

    Others: #Telecommunications, #RnD, #GUI

    Recommendations

  • Conrad Leigh, IT Director
• 2001

• IntelX Solutions

    IT Outsourcing
    South Africa, Private Company
    Micro Sized (1-9 employees)
  

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  Junior Analyst Developer 

    May 1999 - March 2001
     Click to Expand 

  Was outsourced to CSC, a member of a 30-specialist project team responsible for developing an employee benefits system using GraphTalk AIA and the Oracle DB.

    Technology: #ORACLE

    Methodology: #Waterfall, #OOD

    Tools: #MsOffice

    Others: #Insurance

    Recommendations

  • Richard Kok, Managing Director
  • Stirton Mooi, Development Manager
• 1999

• LouPrins

    Agriculture - Citrus
    South Africa, Close Corporation
    Small Sized (10-49 employees)
  

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  Operations Manager 

    January 1998 - December 1998
     Click to Expand 

  Managed operations at a citrus farm, overseeing staff, payroll, procurement, facilities management, and day-to-day operations.

    Tools: #MsOffice

    Recommendations

  • Petra Prinsloo, Non-Executive Director
• 1998