WORK EXPERIENCE

• Now

• Q LINK

    www.qlink.co.za
    Financial Services
    South Africa, Private Company
    Medium Sized (50-249 employees)
  

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  Acting Project Manager 

    July 2025 - Present
     Click to Expand 
  Successfully delivered four strategic projects on time and within scope, strengthening Q LINK´s role as a trusted enabler of national banking integrations. Two key projects introduced DebiCheck and Registered Mandate solutions for leading South African banks — pivotal initiatives aligned with SARB´s digital payments modernization objectives.

  • Directed cross-functional delivery and managed key client relationships.
  • Oversaw contracting, budgeting, and strategic alignment with corporate goals.
  • Engaged with regulators and industry bodies to ensure compliance and trust.
  • Championed automation, quality assurance, and risk management practices.

    Achievements:

  • Delivered all projects successfully, enhancing Q LINK’s reputation for reliability.

    Methodology: #Agile, #ContinuousImprovement, #Scrumban, #SDLC

    Tools: #MsOffice, #MsProject, #Confluence, #ChangeControl, #ChangeManagement, #Jira, #ProductRoadmap

    Others: #Tactics, #Collections, #DebiCheck, #Banking, #Integration, #SLA, #Consulting, #RFP, #SaaS, #RegulatoryCompliance, #SARB, #PASA

  Senior CX Process Engineer 

    January 2023 - June 2025
     Click to Expand 
  • Discover, evaluate, and guide the development of tactical solutions aligned with corporate and business strategies.
  • Design effective processes for development teams to meet customer expectations.
  • Collaborate with stakeholders at all levels to ensure alignment with organisational objectives.

    Achievements:

  • Spearheaded the process engineering of a Bank´s AC Capability, pivotal in achieving the milestone of 1 million customers.
  • Optimised knowledge management processes by integrating Generative AI LLM models into the team´s workflow.

    Technology: #BPMN2, #PostgreSQL, #REST, #GenerativeAI, #LLM

    Methodology: #Agile, #Scrum, #MVP, #SDLC, #DDD, #EventDrivenDevelopment

    Tools: #MsOffice, #Lucidchart, #Jira, #Confluence, #AtlassianIntelligence, #Slack, #PESTLE, #ChangeControl, #ChangeManagement, #ProductRoadmap

    Others: #Tactics, #Consulting, #AuditResponse, #PASA, #CentralBank, #DebiCheck, #Collections, #Banking, #Integration

  Senior Project Manager 

    January 2018 - March 2023
     Click to Expand 
  • Led information system implementation and innovation projects, driving business growth and expansion.
  • Delivered key strategic projects.
  • Facilitated customer onboarding and integration.
  • Implemented IT legislative requirements.

    Achievements:

  • Spearheaded a project within South Africa´s most extensive services program, resulting in significant business growth and opportunities.
  • Initiated a testing division within the organisation.

    Technology: #UML2, #BPMN2, #OpenAPI

    Methodology: #Prince2, #Spiral, #Agile, #Scrumban, #SDLC

    Tools: #MsOffice, #MsProject, #ChangeControl, #ChangeManagement, #PID, #Jira, #SWOT, #ProductRoadmap

    Others: #Tactics, #DataAnalytics, #Collections, #DebiCheck, #Payroll, #Banking, #Integration, #DRP, #SLA, #AuditResponse, #Consulting, #RFP, #SaaS

    Promotion

  Acting Project Manager

    October 2016 - December 2017
    Career Change Request

  Senior Analyst Developer 

    January 2014 - September 2016
     Click to Expand 
  • Developed back-end and front-end bespoke applications following specifications and corporate standards.
  • Championed change management by consulting with development teams, ensuring seamless adoption of technological advancements.

    Achievements:

  • Implemented Mantis BT, optimising Q LINK´s SDLC for adaptability and integration.
  • Streamlined the customer onboarding process and adapted programs, reducing operational effort by 75%.

    Technology: #ORACLE, #UML2

    Methodology: #Agile, #Scrumban, #SDLC, #OOD

    Tools: #MsOffice, #MsVisio, #Jira, #MantisBT

    Others: #Tactics, #Collections, #Payroll, #Banking, #Integration, #Consulting, #GUI, #SaaS

• 2014

• ISTec

    IT Development/Services
    South Africa, Close Corporation
    Micro Sized (1-9 employees)
  

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  General Manager and Consultant 

    May 2013 - December 2013
     Click to Expand 
  • Founded and managed ISTec, overseeing general business activities.
  • Managed corporate budget.
  • Roadmapped strategic goals and set objectives.
  • Provided IT consultation and development services to clients.
  • Developed IT landscape and planned for future enhancements.
  • Aligned IT with business needs.
  • Implemented data analytics.
  • Innovatively applied Open Source capabilities.

    Achievements:

  • Led an initiative to quantify hardware and networking requirements for Water Affairs´ national GIS system.
  • Implemented analytics to save businesses millions of rands on their telecommunication bills.

    Technology: #MySQL, #PostgreSQL, #UML2

    Methodology: #SDLC, #OOD, #ExtremeDevelopment

    Tools: #MsOffice, #OpenOffice, #MantisBT, #SWOT, #PESTLE, #VRIO, #BalancedScoreCard, #ProductRoadmap

    Others: #Strategy, #Tactics, #Telecommunications, #DataAnalytics, #Integration, #Consulting, #GUI, #SaaS

    Recommendations

  • Andrew Pott, Executive Director (customer)
  • Pieter van Staden, Executive Director (customer)
• 2013

• SSP

    www.ssp-worldwide.com
    IT Development/Services - Insurance
    International, UK Private Company
    Large Sized (500+ employees)
  

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  Senior Technical Engineer 

    January 2010 - April 2013
     Click to Expand 
  • Headed the IT infrastructure for both SSP and client-hosted enterprise systems.
  • Managed internal and external service management.
  • Oversaw IT applications deployment and management of small projects.
  • Directed technical integration.
  • Managed relationships with vendors and their contracts, including SLAs.
  • Handled IT procurement and assets.
  • Implemented business contingency and disaster recovery controls.
  • Contributed to new business propositions (RFI and RFP).

    Achievements:

  • Oversaw the decommissioning of insurers´ hosts and successfully transferred the PASs to new infrastructure.

    Technology: #MicrosoftSQL

    Methodology: #Waterfall, #SDLC

    Tools: #MsOffice, #MsVisio, #BalancedScoreCard

    Others: #BusinessContinuity, #SLA, #DRP, #Insurance, #AuditResponse, #AssetManagement, #SaaS

    Promotion

  Senior Analyst Developer 

    October 2007 - December 2009
     Click to Expand 
  • Analysed, designed, developed, and unit-tested Java Enterprise applications.
  • Collaborated with project teams and users to extend mainframe capabilities with contemporary technologies and services.

    Achievements:

  • Implemented a mainframe integration layer within tight deadlines, delivering Australia´s top financial project that year.

    Technology: #WebServices

    Methodology: #Agile, #Scrum, #OOD

    Tools: #MsOffice

    Others: #Insurance, #Integration, #CUI, #GUI, #Consulting, #SaaS

    Recommendations

  • Rhys Collins, Head of Operations, SA
  • Ian Frew, CIO (customer)
  • David Wills, Account Manager (AUS)
  • Russell Brett, Enterprise Architect (customer)
• 2007

• Computer Science Corporation

    www.dxc.com
    IT Development/Services
    International, USA Private Company
    Large Sized (50 000+ employees)
  

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  Architect / IT Consultant 

    November 2002 - September 2007
     Click to Expand 
  • Consulted with clients and internal teams to understand information system needs.
  • Proposed solutions and contributed to bidding processes for large-scale projects.

    Technology: #MicrosoftSQL, #WebServices

    Tools: #MsOffice, #MsVisio

    Others: #Insurance, #Banking, #RFI, #RFP, #Consulting

    Promotion

  Senior Analyst Developer 

    October 2001 - October 2002
     Click to Expand 

  Analysed, designed, developed, and unit-tested an employee benefits system using GraphTalk AIA and Oracle DB.

    Technology: #ORACLE

    Methodology: #Waterfall, #OOD

    Tools: #MsOffice

    Others: #Insurance

    Recommendations

  • Stirton Mooi, Development Manager

• LEAF Data Industries

    IT Development/Services - Telecommunications
    South Africa, Private Company
    Small Sized (10-49 employees)
  

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  Senior Analyst Programmer 

    April 2001 - September 2001
     Click to Expand 
  • Member of the Research and Development team.
  • Developed and deployed server-side and client-side applications using Microsoft technologies stack.

    Achievements:

  • Developed applications to automate hardware configurations.
  • Developed middleware to convert eMail-to-SMS.

    Technology: #MicrosoftSQL

    Methodology: #ExtremeDevelopment, #OOD

    Tools: #MsOffice

    Others: #Telecommunications, #RnD, #GUI

    Recommendations

  • Conrad Leigh, IT Director
• 2001

• IntelX Solutions

    IT Outsourcing
    South Africa, Private Company
    Micro Sized (1-9 employees)
  

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  Junior Analyst Developer 

    May 1999 - March 2001
     Click to Expand 
  • Outsourced to CSC as a member of a 30-specialist project team.
  • Developed an employee benefits system using GraphTalk AIA and Oracle DB.

    Achievements:

  • Demonstrated proficiency in GraphTalk AIA, Oracle, and Object-Oriented Programming.

    Technology: #ORACLE

    Methodology: #Waterfall, #OOD

    Tools: #MsOffice

    Others: #Insurance

    Recommendations

  • Richard Kok, Managing Director
  • Stirton Mooi, Development Manager
• 1999

• LouPrins

    Agriculture - Citrus
    South Africa, Close Corporation
    Small Sized (10-49 employees)
  

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  Operations Manager 

    January 1998 - December 1998
     Click to Expand 
  • Managed operations at a citrus farm.
  • Oversaw staff, payroll, procurement, management of facilities, and day-to-day operations.

    Achievements:

  • Maintained and improved business operations without any disruptions, ensuring continuity.

    Tools: #MsOffice

    Recommendations

  • Petra Prinsloo, Non-Executive Director
• 1998