WORK EXPERIENCE

• Now

• Q LINK

  www.qlink.co.za
  Financial Services
  South Africa, Private Company
  Medium Sized (50-249 employees)
  

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  Senior CX Process Engineer

  January 2023 - Present
    Click to Expand 

  Discover, evaluate, and guide the development of tactical solutions aligned with corporate and business strategies. Design effective processes for development teams to meet customer expectations, collaborating with stakeholders at all levels to ensure alignment with organisational objectives.

  Achievements:

  • Successfully implemented a Bank´s AC Capability to help the business reach the 1-million customer milestone.
  • Optimised knowledge management processes by integrating Generative AI LLM models into the team´s workflow.

  Technology: #BPMN2, #AWS, #PostgreSQL, #REST, #JSON, #XML, #XSD, #FTP, #GenerativeAI, #LLM

  Methodology: #Agile, #Scrum, #MVP, #SDLC, #DDD, #EventDrivenDevelopment

  Tools: #MsOffice, #Lucidchart, #Jira, #Confluence, #AtlassianIntelligence, #Slack, #PESTLE, #ChangeControl, #ChangeManagement, #ProductRoadmap

  Others: #Tactics, #Consulting, #AuditResponse, #PASA, #CentralBank, #DebiCheck, #Collections, #Banking, #Integration, #AutomatedTesting

  Senior Project Manager

  January 2018 - March 2023
    Click to Expand 

  Led information system implementation and innovation projects, driving business growth and expansion.

  • Delivered key strategic projects.
  • Facilitated customer onboarding and integration.

  Achievements:

  • Spearheaded a project within South Africa´s most extensive services program, resulting in significant business growth and opportunities.
  • Instrumental in initiating a testing division within the organisation.

  Technology: #UML2, #BPMN2, #OpenAPI, #JSON

  Methodology: #Prince2, #Spiral, #Agile, #Scrumban, #SDLC

  Tools: #MsOffice, #MsProject, #ChangeControl, #ChangeManagement, #PID, #Jira, #SWOT, #JMeter, #ProductRoadmap

  Others: #Tactics, #AutomatedTesting, #DataAnalytics, #Collections, #DebiCheck, #Payroll, #Banking, #Integration, #Outsourcing, #Procurement, #DRP, #SLA, #AuditResponse, #Consulting, #RFP, #PerformanceTesting, #SaaS

   Promotion

  Acting Project Manager

  October 2016 - December 2017
   Career Change Request

  Senior Analyst Developer

  January 2014 - September 2016
    Click to Expand 

  Analysed, designed, developed, and unit-tested C++ back-end services and PHP user interfaces, ensuring both functional and non-functional compliance. Championed change management by consulting with development teams, ensuring seamless adoption of technological advancements.

  Achievements:

  • Implemented Mantis BT, optimising Q LINK´s SDLC for adaptability and integration.
  • Streamlined the customer onboarding process and adapted programs, reducing operational effort by 75%.

  Technology: #UNIX, #Apache, #FTP, #XML, #XSD, #ORACLE, #C++, #PHP, #HTML, #CSS, #JavaScript, #HTML, #UNIX, #Apache, #UML2

  Methodology: #Agile, #Scrumban, #SDLC, #OOD, #OOP

  Tools: #MsOffice, #MsVisio, #Jira, #MantisBT

  Others: #Tactics, #Collections, #Payroll, #Banking, #Integration, #Consulting, #GUI, #SaaS

• 2014

• ISTec

  IT Development/Services
  South Africa, Close Corporation
  Micro Sized (1-9 employees)
  

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  General Manager and Consultant

  May 2013 - December 2013
    Click to Expand 

  Found and managed ISTec, overseeing general business activities and providing IT consultation and development services to clients.

  Achievements:

  • Led an initiative to quantify hardware and networking requirements for Water Affairs´ national GIS system.
  • Implemented analytics to save businesses millions of rands on their telecommunication bills.

  Technology: #Linux, #Apache, #PHP, #XML, #JSON, #XHTML, #CSS, #JavaScript, #JQuery, #Bootstrap, #MySQL, #PostgreSQL, #UML2

  Methodology: #SDLC, #OOD, #OOP, #ORM, #MVC, #ResponsiveDesign, #ExtremeDevelopment

  Tools: #MsOffice, #OpenOffice, #MantisBT, #JMeter, #SWOT, #PESTLE, #VRIO, #BalancedScoreCard, #ProductRoadmap

  Others: #Strategy, #Tactics, #Telecommunications, #DataAnalytics, #Integration, #Outsourcing, #Procurement, #Consulting, #GUI, #PerformanceTesting, #SaaS

  Recommendations

  • Andrew Pott, Executive Director (customer)
  • Pieter van Staden, Executive Director (customer)
• 2013

• SSP

  www.ssp-worldwide.com
  IT Development/Services - Insurance
  International, UK Private Company
  Large Sized (500+ employees)
  

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  Senior Technical Engineer

  January 2010 - April 2013
    Click to Expand 

  Managed the IT infrastructure for both SSP and client-hosted enterprise systems, including IT applications deployment, management of small projects, technical integration, and procurement. Furthermore, owned business contingency, and contributed to new business propositions.

  Achievements:

  • Oversaw the decommissioning of Insurers´ hosts and successfully transferred PASs to new infrastructure.

  Technology: #UNIX, #Mainframe, #MicrosoftServer, #Tomcat, #IIS, #TCP/IP, #MicrosoftSQL, #TCP/IP, #FTP

  Methodology: #Waterfall, #SDLC, #ITIL

  Tools: #MsOffice, #MsVisio, #BalancedScoreCard

  Others: #DataCentre, #NetworkSecurity, #BusinessContinuity, #SLA, #DRP, #Procurement, #Insurance, #Outsourcing, #DesktopSupport, #AuditResponse, #AssetManagement, #ServiceManagement, #DesktopSupport, #SaaS

   Promotion

  Senior Analyst Developer

  October 2007 - December 2009
    Click to Expand 

  Analysed, designed, developed, and unit-tested Java Enterprise applications, collaborating with project teams and users to extend mainframe capabilities with contemporary technologies and services.

  Achievements:

  • Implemented a mainframe integration layer within tight deadlines, delivering Australia´s top financial project that year.

  Technology: #Mainframe, #Tomcat, #IIS, #XML, #XSD, #XSLT, #WebServices, #Java

  Methodology: #Agile, #Scrum, #OOD, #OOP, #ESB

  Tools: #MsOffice

  Others: #Insurance, #Integration, #CUI, #GUI, #Consulting, #SaaS

  Recommendations

  • Rhys Collins, Head of Operations, SA
  • Ian Frew, CIO (customer)
  • David Wills, Account Manager (AUS)
  • Russell Brett, Enterprise Architect (customer)
• 2007

• Computer Science Corporation

  www.dxc.com
  IT Development/Services
  International, USA Private Company
  Large Sized (50 000+ employees)
  

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  Architect / IT Consultant

  November 2002 - September 2007
    Click to Expand 

  Consulted with clients and internal teams to understand information system needs, propose solutions, and contribute to bidding processes for large-scale projects.

  Technology: #Java, #MicrosoftSQL, #IIS, #XML, #XSLT, #XSD, #WebServices

  Methodology: #ESB

  Tools: #MsOffice, #MsVisio

  Others: #Insurance, #Banking, #RFI, #RFP, #Consulting

   Promotion

  Senior Analyst Developer

  October 2001 - October 2002
    Click to Expand 

  Analysed, designed, developed, and unit-tested an employee benefits system using GraphTalk AIA and the Oracle DB.

  Technology: #GraphTalkAIA, #ORACLE

  Methodology: #Waterfall, #OOD, #OOP, #ORM, #ObjectDB

  Tools: #MsOffice

  Others: #Insurance

  Recommendations

  • Stirton Mooi, Development Manager

• LEAF Data Industries

  IT Development/Services - Telecommunications
  South Africa, Private Company
  Small Sized (10-49 employees)
  

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  Senior Analyst Programmer

  April 2001 - September 2001
    Click to Expand 

  Was a member of the Research and Development team, responsible for developing innovative solutions and facilitating their operational deployment.

  • Developed and deployed server-side and client-side applications using the Microsoft technologies stack.

  Achievements:

  • Developed applications to automate hardware configurations.
  • Developed middleware to convert eMail-to-SMS.

  Technology: #MicrosoftServer, #VisualBasic, #MicrosoftSQL, #IIS, #SMTP, #SMS

  Methodology: #ExtremeDevelopment, #OOD, #OOP, #MVC

  Tools: #MsOffice, #VisualStudio

  Others: #Telecommunications, #RnD, #EmbeddedDevelopment, #GUI

  Recommendations

  • Conrad Leigh, IT Director
• 2001

• IntelX Solutions

  IT Outsourcing
  South Africa, Private Company
  Micro Sized (1-9 employees)
  

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  Junior Analyst Developer

  May 1999 - March 2001
    Click to Expand 

  Was outsourced to CSC, a member of a 30-specialist project team responsible for developing an employee benefits system using GraphTalk AIA and the Oracle DB.

  Achievements:

  • Demonstrated proficiency in GraphTalk AIA, Oracle, and Object-Oriented Programming.

  Technology: #GraphTalkAIA, #ORACLE

  Methodology: #Waterfall, #OOD, #OOP, #ORM, #ObjectDB

  Tools: #MsOffice

  Others: #Insurance

  Recommendations

  • Richard Kok, Managing Director
  • Stirton Mooi, Development Manager
• 1999

• LouPrins

  Agriculture - Citrus
  South Africa, Close Corporation
  Small Sized (10-49 employees)
  

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  Operations Manager

  January 1998 - December 1998
    Click to Expand 

  Managed operations at a citrus farm, overseeing staff, payroll, procurement, management of facilities, and day-to-day operations.

  Achievements:

  • Maintained and improved business operations without any disruptions, ensuring continuity.

  Tools: #MsOffice

  Others: #Procurement, #Outsourcing, #ServiceManagement

  Recommendations

  • Petra Prinsloo, Non-Executive Director
• 1998