WORK EXPERIENCE

• Now

• Q LINK

    www.qlink.co.za
    Financial Services
    South Africa, Private Company
    Medium Sized (50-249 employees)
  

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  Senior CX Process Engineer 

    January 2023 - Present
     Click to Expand 

  Discover, evaluate, and guide the development of tactical solutions aligned with corporate and business strategies. Design effective processes for development teams to meet customer expectations, collaborating with stakeholders at all levels to ensure alignment with organisational objectives.

    Achievements:

  • Successfully implemented a Bank´s AC Capability to help the business reach the 1-million customer milestone.
  • Optimised knowledge management processes by integrating Generative AI LLM models into the team´s workflow.

    Technology: #BPMN2, #AWS, #PostgreSQL, #REST, #JSON, #XML, #XSD, #FTP, #GenerativeAI, #LLM

    Methodology: #Agile, #Scrum, #MVP, #SDLC, #DDD, #EventDrivenDevelopment

    Tools: #MsOffice, #Lucidchart, #Jira, #Confluence, #AtlassianIntelligence, #Slack, #PESTLE, #ChangeControl, #ChangeManagement, #ProductRoadmap

    Others: #Tactics, #Consulting, #AuditResponse, #PASA, #CentralBank, #DebiCheck, #Collections, #Banking, #Integration, #AutomatedTesting

  Senior Project Manager 

    January 2018 - March 2023
     Click to Expand 
  Led information system implementation and innovation projects, driving business growth and expansion.

  • Delivered key strategic projects.
  • Facilitated customer onboarding and integration.

    Achievements:

  • Spearheaded a project within South Africa´s most extensive services program, resulting in significant business growth and opportunities.
  • Instrumental in initiating a testing division within the organisation.

    Technology: #UML2, #BPMN2, #OpenAPI, #JSON

    Methodology: #Prince2, #Spiral, #Agile, #Scrumban, #SDLC

    Tools: #MsOffice, #MsProject, #ChangeControl, #ChangeManagement, #PID, #Jira, #SWOT, #JMeter, #ProductRoadmap

    Others: #Tactics, #AutomatedTesting, #DataAnalytics, #Collections, #DebiCheck, #Payroll, #Banking, #Integration, #Outsourcing, #Procurement, #DRP, #SLA, #AuditResponse, #Consulting, #RFP, #PerformanceTesting, #SaaS

    Promotion

  Acting Project Manager

    October 2016 - December 2017
    Career Change Request

  Senior Analyst Developer 

    January 2014 - September 2016
     Click to Expand 

  Analysed, designed, developed, and unit-tested C++ back-end services and PHP user interfaces, ensuring both functional and non-functional compliance. Championed change management by consulting with development teams, ensuring seamless adoption of technological advancements.

    Achievements:

  • Implemented Mantis BT, optimising Q LINK´s SDLC for adaptability and integration.
  • Streamlined the customer onboarding process and adapted programs, reducing operational effort by 75%.

    Technology: #UNIX, #Apache, #FTP, #XML, #XSD, #ORACLE, #C++, #PHP, #HTML, #CSS, #JavaScript, #HTML, #UNIX, #Apache, #UML2

    Methodology: #Agile, #Scrumban, #SDLC, #OOD, #OOP

    Tools: #MsOffice, #MsVisio, #Jira, #MantisBT

    Others: #Tactics, #Collections, #Payroll, #Banking, #Integration, #Consulting, #GUI, #SaaS

• 2014

• ISTec

    IT Development/Services
    South Africa, Close Corporation
    Micro Sized (1-9 employees)
  

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  General Manager and Consultant 

    May 2013 - December 2013
     Click to Expand 

  Found and managed ISTec, overseeing general business activities and providing IT consultation and development services to clients.

    Achievements:

  • Led an initiative to quantify hardware and networking requirements for Water Affairs´ national GIS system.
  • Implemented analytics to save businesses millions of rands on their telecommunication bills.

    Technology: #Linux, #Apache, #PHP, #XML, #JSON, #XHTML, #CSS, #JavaScript, #JQuery, #Bootstrap, #MySQL, #PostgreSQL, #UML2

    Methodology: #SDLC, #OOD, #OOP, #ORM, #MVC, #ResponsiveDesign, #ExtremeDevelopment

    Tools: #MsOffice, #OpenOffice, #MantisBT, #JMeter, #SWOT, #PESTLE, #VRIO, #BalancedScoreCard, #ProductRoadmap

    Others: #Strategy, #Tactics, #Telecommunications, #DataAnalytics, #Integration, #Outsourcing, #Procurement, #Consulting, #GUI, #PerformanceTesting, #SaaS

    Recommendations

  • Andrew Pott, Executive Director (customer)
  • Pieter van Staden, Executive Director (customer)
• 2013

• SSP

    www.ssp-worldwide.com
    IT Development/Services - Insurance
    International, UK Private Company
    Large Sized (500+ employees)
  

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  Senior Technical Engineer 

    January 2010 - April 2013
     Click to Expand 

  Managed the IT infrastructure for both SSP and client-hosted enterprise systems, including IT applications deployment, management of small projects, technical integration, and procurement. Furthermore, owned business contingency, and contributed to new business propositions.

    Achievements:

  • Oversaw the decommissioning of Insurers´ hosts and successfully transferred PASs to new infrastructure.

    Technology: #UNIX, #Mainframe, #MicrosoftServer, #Tomcat, #IIS, #TCP/IP, #MicrosoftSQL, #TCP/IP, #FTP

    Methodology: #Waterfall, #SDLC, #ITIL

    Tools: #MsOffice, #MsVisio, #BalancedScoreCard

    Others: #DataCentre, #NetworkSecurity, #BusinessContinuity, #SLA, #DRP, #Procurement, #Insurance, #Outsourcing, #DesktopSupport, #AuditResponse, #AssetManagement, #ServiceManagement, #DesktopSupport, #SaaS

    Promotion

  Senior Analyst Developer 

    October 2007 - December 2009
     Click to Expand 

  Analysed, designed, developed, and unit-tested Java Enterprise applications, collaborating with project teams and users to extend mainframe capabilities with contemporary technologies and services.

    Achievements:

  • Implemented a mainframe integration layer within tight deadlines, delivering Australia´s top financial project that year.

    Technology: #Mainframe, #Tomcat, #IIS, #XML, #XSD, #XSLT, #WebServices, #Java

    Methodology: #Agile, #Scrum, #OOD, #OOP, #ESB

    Tools: #MsOffice

    Others: #Insurance, #Integration, #CUI, #GUI, #Consulting, #SaaS

    Recommendations

  • Rhys Collins, Head of Operations, SA
  • Ian Frew, CIO (customer)
  • David Wills, Account Manager (AUS)
  • Russell Brett, Enterprise Architect (customer)
• 2007

• Computer Science Corporation

    www.dxc.com
    IT Development/Services
    International, USA Private Company
    Large Sized (50 000+ employees)
  

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  Architect / IT Consultant 

    November 2002 - September 2007
     Click to Expand 

  Consulted with clients and internal teams to understand information system needs, propose solutions, and contribute to bidding processes for large-scale projects.

    Technology: #Java, #MicrosoftSQL, #IIS, #XML, #XSLT, #XSD, #WebServices

    Methodology: #ESB

    Tools: #MsOffice, #MsVisio

    Others: #Insurance, #Banking, #RFI, #RFP, #Consulting

    Promotion

  Senior Analyst Developer 

    October 2001 - October 2002
     Click to Expand 

  Analysed, designed, developed, and unit-tested an employee benefits system using GraphTalk AIA and the Oracle DB.

    Technology: #GraphTalkAIA, #ORACLE

    Methodology: #Waterfall, #OOD, #OOP, #ORM, #ObjectDB

    Tools: #MsOffice

    Others: #Insurance

    Recommendations

  • Stirton Mooi, Development Manager

• LEAF Data Industries

    IT Development/Services - Telecommunications
    South Africa, Private Company
    Small Sized (10-49 employees)
  

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  Senior Analyst Programmer 

    April 2001 - September 2001
     Click to Expand 
  Was a member of the Research and Development team, responsible for developing innovative solutions and facilitating their operational deployment.

  • Developed and deployed server-side and client-side applications using the Microsoft technologies stack.

    Achievements:

  • Developed applications to automate hardware configurations.
  • Developed middleware to convert eMail-to-SMS.

    Technology: #MicrosoftServer, #VisualBasic, #MicrosoftSQL, #IIS, #SMTP, #SMS

    Methodology: #ExtremeDevelopment, #OOD, #OOP, #MVC

    Tools: #MsOffice, #VisualStudio

    Others: #Telecommunications, #RnD, #EmbeddedDevelopment, #GUI

    Recommendations

  • Conrad Leigh, IT Director
• 2001

• IntelX Solutions

    IT Outsourcing
    South Africa, Private Company
    Micro Sized (1-9 employees)
  

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  Junior Analyst Developer 

    May 1999 - March 2001
     Click to Expand 

  Was outsourced to CSC, a member of a 30-specialist project team responsible for developing an employee benefits system using GraphTalk AIA and the Oracle DB.

    Achievements:

  • Demonstrated proficiency in GraphTalk AIA, Oracle, and Object-Oriented Programming.

    Technology: #GraphTalkAIA, #ORACLE

    Methodology: #Waterfall, #OOD, #OOP, #ORM, #ObjectDB

    Tools: #MsOffice

    Others: #Insurance

    Recommendations

  • Richard Kok, Managing Director
  • Stirton Mooi, Development Manager
• 1999

• LouPrins

    Agriculture - Citrus
    South Africa, Close Corporation
    Small Sized (10-49 employees)
  

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  Operations Manager 

    January 1998 - December 1998
     Click to Expand 

  Managed operations at a citrus farm, overseeing staff, payroll, procurement, management of facilities, and day-to-day operations.

    Achievements:

  • Maintained and improved business operations without any disruptions, ensuring continuity.

    Tools: #MsOffice

    Others: #Procurement, #Outsourcing, #ServiceManagement

    Recommendations

  • Petra Prinsloo, Non-Executive Director
• 1998